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Shipping & Returns

Local Shipping

  • Local Malaysian postage is only RM5 per item to Semenanjung Malaysia and also Sabah/Sarawak.
  • We provide free local shipping to Malaysian addresses via Poslaju for purchases above RM100.
  • We’re only able to offer local prices/shipping for Malaysian addresses with local transactions (direct debit or through Senangpay check out)
  • Orders will be despatched in 5 working days once payments are cleared in our accounts.
  • Please check your emails for a tracking number once we’ve processed your order.
  • Buyers are responsible for any return shipping costs. Please check on tracking details to know the status of your shipment.

International Shipping

  • We’ve happy to offer an affordable flat rate shipping rate of USD$10 world wide.
  • We also offer free shipping for purchases above USD$150
  • Items are expected to arrive in 7-10 working days.
  • Customers are to bare any extra charges incurred for custom clearance or export taxes.
  • Buyers are responsible for any return shipping costs. Please check on tracking details to know the status of your shipment.

Refund

  • We trust you’ll fall in love with our little cuddles, but if in any case you feel the need to return your purchase, please contact us within 14 days of receiving the products.
  • Products need to be shipped back to us within 30 days of our last agreement email in it’s original form and tags attached.
  • We are not able to provide cash refunds only in the form of store credit funds.
  • We do not accept returns for any of our digital products, items on sale, custom orders. Please confirm decisions before checking out.
  • We can be contacted through email salam@dzaltastic.com or our contact form.

Cancellations

  • We don’t accept cancellations once orders and payments have been cleared.
  • Please contact us if you have any problems with your order.
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